Privacy Policy
Welcome to Reefspins privacy policy. This page explains how we collect, use and protect the personal information you provide when you register, deposit, play or contact support. The policy covers the types of data we hold, why we process it, the security measures we use, and the choices available to you about your information. Read these terms before using account features, making payments or uploading identification documents. By using Reefspins you accept the practices described here and any updates published on this page.
Information we collect
Personal data
Name, date of birth, contact details, email, address and identity documents for verification are collected where required. Account username and password details are stored for login and account management.
Technical and usage data
Device type, browser, IP address, location (based on IP), session logs and game activity are recorded to provide the service, detect fraud and maintain platform stability.
Transactional data
Deposit and withdrawal records, payment method details, currency choice and bet history are retained for payment processing, ledger keeping and dispute resolution.
How we use information
Account setup, payment settlement, identity verification and fraud prevention. We use data to process deposits and withdrawals, confirm eligibility and comply with legal obligations. Data supports account security, dispute handling and mandatory checks.
With consent, we may send account notices and promotional messages. Marketing messages can be turned off at any time via account settings or support.
Data sharing and third parties
We share information with service providers who handle payments, identity checks, hosting, analytics and communications. Third parties act on our instructions and are bound to protect your information. Disclosure to regulators, law enforcement or courts will occur when required by law.
Data protection and security
Data in transit is protected using SSL/TLS. Access to personal information is restricted to authorised personnel and third parties on a need to know basis. We maintain technical and organisational measures to reduce risk and monitor systems for unauthorised access.
Cookies and tracking technologies
We use first and third-party cookies for authentication, session management, analytics and basic advertising. Cookie settings can be managed via your browser. Opting out of certain tracking may affect functionality such as saved preferences or quick login.
User rights
Access and correction
You may request a copy of personal data we hold and ask for corrections to inaccurate details through account settings or support.
Deletion and account closure
Account deletion and self-exclusion requests are available via the account menu or support. Some records may be retained where required by law or to resolve outstanding transactions.
Marketing preferences
Email and SMS marketing can be disabled in profile settings. Transactional messages related to account security and payments will still be sent where necessary.
Retention and policy updates
Data retention periods depend on legal, tax and business requirements. We keep information only as long as needed. Privacy policy updates will be posted on this page with the date of revision and will take effect immediately unless stated otherwise.
Contact and complaints
For privacy requests or questions contact us via live chat in your account or the support email listed in the help centre. You can also raise complaints through the same channels and we will respond as soon as practicable.