Terms and Conditions

Welcome to Reefspins Terms and Conditions. This page sets out the rules that govern use of the Reefspins platform and defines the relationship between us and account holders. It covers account setup, eligibility, acceptable use, deposits and withdrawals, promotions, dispute handling and how changes to these terms are made. Read the conditions carefully before registering or wagering. By creating an account or using the site you accept these terms and any updates published in your account or on the site.

Account responsibilities

Create and maintain only one account. Provide accurate personal details and update them when changes occur. Keep login credentials secure and do not share access. We may request identity and address documents before allowing withdrawals or certain transactions. Failure to comply can result in account restrictions, bonus removal or closure.

Verification

KYC verification is required prior to the first withdrawal and may be requested at other times. Submit valid identification and proof of address when asked. Accounts remain active for play until verification is completed, but payout processing requires verified status.

Eligibility requirements

Registration is limited to users who meet minimum age requirements and who reside in permitted jurisdictions. You must be of legal gambling age in your jurisdiction and comply with local laws. Residents of restricted countries are not permitted to open accounts. Only one account per person, household or payment method is permitted.

Acceptable use of the service

Use the site for lawful wagering and gaming only. Do not attempt to manipulate games, exploit bonuses, use bots, collude with other users or engage in fraudulent activity. Chargebacks, false identities, or use of stolen payment details are prohibited. We reserve the right to block suspicious activity and to apply account restrictions where abuse is suspected.

Bonus and promotion rules

Bonuses and promotions each carry specific terms. General principles apply - one bonus per person, wagering requirements must be met before withdrawals of bonus-derived funds, game contributions vary, and time limits apply. Maximum bet limits and excluded games may be enforced during bonus play. Abuse of promotions will lead to disqualification and forfeiture of bonus funds.

Deposits and withdrawals

Fund your account in AUD via supported methods shown in the cashier, including cards, bank options, POLi, PayID, Neosurf and selected cryptocurrencies. Minimum and maximum amounts are displayed at deposit time. Withdrawals require verification and are processed according to the chosen method and account status. External payment providers may apply fees; processing times vary by method.

Dispute handling

Report conflicts to support through the available contact channels. Provide relevant account and transaction details to help resolve issues. We aim to respond promptly. If a resolution cannot be reached, the dispute may be handled according to the procedures set out in these terms or by the applicable law governing the account.

Updates to the terms

Terms and conditions may be amended from time to time. Changes take effect when posted on the site or delivered to your registered email. Continued use of the account after updates constitutes acceptance. Check your account notifications for important updates and consult the current version prior to wagering.